Payment

All payments are non-refundable. All individual sessions and those in the 6 week package must be used within a two month period. All sessions in the Intensive package must be used within 3 months of the first session. If not used within this period, sessions will become void and not refunded. In the unexpected event of injury which prevents mobility e.g. breaking leg, the decision is at the discretion of Inca. All payments must be received before the start of each session.

Cancellation

Notification of cancelled appointments must be made in excess of 24 hours in advance of the session start time. Failure to do so will incur a cancellation fee equivalent to the full price of the session and / or the loss of that session from your course.

Lateness / Availability

The session will be deemed to have started at the pre-arranged session time. Any lost time due to late arrival will not be made up at the end of the session.

In the case of the personal trainer falling ill or being unable to instruct the session, the session will be cancelled and rearranged.

Safety

All clients must complete a PAR-Q before commencing any exercise programme. Inca may require a letter of ‘medical clearance’ from your GP. Please be aware that your GP may charge for providing this letter.

Inca cannot be held liable in any way for undeclared or unknown medical conditions

Inclement Weather

Sessions will take place irrespective of weather conditions. Inca will only cancel or postpone sessions if there is a danger to the clients health. This decision will be taken by Inca and the client will be contacted. If the client is not contacted, the session will be on. Failure to arrive for the session will incur normal session fee and / or use of package session.